PRMP PolicIES

By making a reservation with us, you acknowledge and accept the following policies. These guidelines are designed to ensure a seamless experience and to ensure that PRMP is a good fit for you.

RESERVATIONS, RETAINERS & PRICING

A valid credit card is required on file to secure telephone, online and mobile reservations.
A non-refundable retainer is required in order to secure your reservation date/time. Your card will only be charged at the time of booking for the amount of the retainer. The balance of your total will be charged upon completion of service.
PRMP reserves the right to request full payment in advance for services.
Retainers, cancellation fees, service charges, gift cards and retail purchases are non-refundable.
All mobile app retainers are processed through an SSL secured portal.
Valid ID may be requested at checkout.
Prices are subject to change at any time without notice. Our booking portal reflects the most accurate pricing.

PAYMENT

We accept credit or debit card (Visa, Mastercard, Discover, American Express).
Gratuities are greatly appreciated and only accepted in cash or via Tippy using your card, Apple Pay or Google Pay. Third part payments are prohibited.

CANCELLATIONS + MODIFICATIONS + RESCHEDULING

We value your time as our guest & set aside time exclusively for you! In the event that you need to cancel or modify a reservation, we kindly ask that you do so at least 48 hours prior to your appointment time. Rescheduling/modification fees apply to all reservations changed within the 24-hour window. Cancellations are accepted online and by phone.

48 Hour Cancellation: Penalty-Free

Within 24 Hours of Reservation 75% Of Services Reserved; Retainer forfeited

A same day modification to downgrade/remove a service (lesser in cost and/or time) is considered a cancellation & also requires at least 24 hours’ notice.

A cancellation to reschedule a reservation to a new date also requires at least 24 hours’ notice.

Reservations made and canceled on the same day are subject to the cancellation fee of 100% of the service.

Sick? Our cancellation policy is still in effect.

We reserve the right to refuse service and enforce our cancellation policy to anyone who may be sick, exhibiting symptoms or does not adhere to our policies.

NO-SHOWS

If a guest fails to arrive for their reservation without prior notice, Retainers are forfeited and the balance remaining will be charged to the card on file for cancellations not adhering to the policies outlined.

No-Shows - 100% of Services Reserved

We do not rebook no-shows.

LATE ARRIVALS

We realize sometimes plans may be delayed, however, our grace period is 5 minutes.
If arriving outside of the grace period may, you may be asked to wait, reschedule or abbreviate your reservation in order to honor our next reservation and not compromise the service we provide.
If we are still able to accommodate you, you will be assessed an automatic $15 late fee at checkout in addition to your service fee. If we are unable to accommodate you, and your reservation must be canceled/rescheduled, you are subject to our cancellation fees.
Please give us a call to let us know if you are running behind so we know how to best accommodate you.
Please call us at least an hour in advance of your reservation with requests to move to a later time on the same day to avoid being assessed the late fee.

We ask that you add at least 10 minutes to your travel time to allow time for parking. Street parking is available. Adjacent parking lots are private parking. Parking is at the guest's discretion. PRMP is not liable for ticketing, towing, or other related issues.

COMMUNICATION

Please ensure we have the correct phone number and email address on file so that you can receive reservation reminders.
If we're closed, you can still notify us of your intent to cancel or modify your reservation and avoid last minute cancellation fees by using your online account. You will receive confirmation of any change made.
Technical difficulties? Shoot us an email at hello@prmpbeautystudio.com.

PROVIDER REQUESTS

When you make a reservation, you are making a reservation with PRMP not with a particular provider. While we try to accommodate all service provider requests, there are instances where we cannot guarantee you will be paired with a particular provider. We will give as much notice as possible if the provider requested becomes unavailable. However, there are times when we cannot notify you and our top priority it to accommodate your requested date/time. Should you decide not to move forward with your reservation in the event of a provider change, 24 hours’ notice is required in accordance with our cancellation policy.

In instances where notice cannot be provided, we will provide another service provider to accommodate you.

GIFT CERTIFICATES & REFERRAL CREDITS

Gift certificate balances not redeemed in whole or in part will expire 5 years after purchase.

Referral credits not redeemed in whole or in part will expire one year after of receipt. Referral credits cannot be redeemed for retail and can only be used toward the balance of a service. Referral credits are not transferrable.

STUDIO ETIQUETTE: GUESTS, CHILDREN & CELL PHONES

GUESTS

In order to maintain a relaxing environment for our guests, our studio suites/service areas are reserved for only those guests being serviced. Those not receiving service are not permitted beyond the lobby area.

NO CHILDREN

PRMP is a kid-free studio. In order to provide a safe, relaxing and care free experience, children are not permitted in the studio. Guests arriving with young children under 12 years will be asked to reschedule and will be subject to our cancellation policy.

CELL PHONES

Please be considerate of others by silencing your cell phone during your service and exercising your phone’s texting capabilities. Phone calls may be taken outside.

REFUNDS

We do not offer refunds on services rendered. We do our best to manage expectations prior to rendering services. However, if you find issue with the results of your service, please let us know and give us the opportunity to remedy the situation at that time. We

Policy Update 1/2025