PRMP PolicIES

PLEASE READ PRIOR TO BOOKING TO ENSURE THAT PRMP IS A GOOD FIT FOR YOU

THE STANDARD

A safe beauty experience is not our crisis plan. It is our standard. Part of our Promise to you has always been to honor universal safety and sanitation standards for both our customers and our team. We are taking all necessary precautions to ensure that PRMP is a place you feel safe while receiving services. 

Please read the following information before your visit to PRMP. Your understanding and cooperation will allow us to create a space that is comfortable yet safe for our guests and team.

WHAT WE’VE ALWAYS DONE

  • New gloves for every service

  • Strict “No-Double Dipping” Policy

  • Brow chairs, wax & lash lift beds are disinfected with medical grade disinfectant after each guest; table paper is replaced after each body waxing guest

  • All tools are washed to sanitize and disinfected with medical grade disinfectant or disposed of after each guest

NEW MEASURES

  • Reservations: Additional time added in between reservations to for deep cleaning of stations and high-touch areas (restrooms, door handles, kiosks, etc).

  • Digital Intake: First time and first time in a long time (more than 8 weeks) are expected to complete service intake forms at least 24 hours prior to arriving for your reservation to limit the time in-studio and allow for a smooth and timely check-in.

  • Come solo: No children or extra guests are allowed inside the studio. Only those being serviced will be permitted to enter.

  • No mask, no service: Please wear an earloop mask and secure it over your nose & mouth prior to entering the studio. Your mask must be worn for the duration of your time in studio. All team members are required to wear masks and shields during service. If you do not have a mask, we can provide one for a fee.

  • Personal Sanitation: You’ll be asked to wash your hands upon entry/prior to service.

SEE BELOW FOR OUR COMPLETE LIST OF POLICIES

RESERVATIONS AND RETAINERS

A valid credit/debit card is required to secure telephone, online and mobile reservations as well as a non-refundable retainer in order to secure your reservation date/time. Your card will only be charged at the time of booking for the retainer amount. The balance of your total will be charged upon completion of service.

When pre-booking at the time of service, you will be charged an additional retainer for the new reservation.

All mobile app retainers are processed through an SSL secured portal.

PAYMENT

We accept credit or debit card (Visa, Mastercard, Discover, American Express).  Gratuities are greatly appreciated and only accepted in cash or via Tippy using your card, Apple Pay or Google Pay.

CANCELLATIONS + MODIFICATIONS + RESCHEDULING

We value your time as our guest & set aside time exclusively for you!  

As a courtesy and in order to accommodate others who wish to be serviced, we request 48 hours notice of your intent to cancel and we require a full 24 hours notice of your intent to cancel your reservation to avoid cancellation penalties.  If you schedule a reservation (in person, on the phone or online) and we do not hear from you to cancel, we will plan to service you.

A same day modification to downgrade/remove a service (lesser in cost and/or time) is considered a cancellation & also requires at least 24 hours’ notice. 

A cancellation to reschedule a reservation to a new date also requires at least 24 hours’ notice.

Reservations made and canceled on the same day are subject to the cancellation fee of 75% of the service.

Cancellations or modifications made inside of the 24 hour window are subject to a fee equal to 75% of the service.

Sick? Our cancellation policy is still in effect.

We reserve the right to refuse service and enforce our cancellation policy to anyone who may be sick, exhibiting symptoms or does not adhere to our policies.

NO-SHOWS

If a guest fails to arrive for their reservation without prior notice, Retainers are forfeited and the balance remaining will be charged to the card on file for cancellations not adhering to the policies outlined.

LATE ARRIVALS

We do our best to respect our guest's time & to be prompt with every reservation.  We realize sometimes plans may be delayed, however, if you arrive more than 5 minutes (for any service 25 minutes or less; ie. Precision Brow Shaping + Design, Brazilian Touch-Up, etc.) and 10 minutes (for any service over 25 minutes) past your reservation start time, you may be asked to wait, reschedule or abbreviate your reservation in order to honor our next client's reservation and not compromise the service we provide. 

If we are still able to accommodate you, you will be assessed an automatic $15 late fee at checkout in addition to your service fee. If we are unable to accommodate you, and your reservation must be canceled/rescheduled, you are subject to our cancellation fees.

As a courtesy, please give us a call to let us know if you are running behind so we know how to best accommodate you. Please call us at least an hour in advance of your reservation with requests to move to a later time on the same day to avoid being assessed the late fee.

We ask that you add at least 10 minutes to your travel time to allow time for parking.

COMMUNICATION

Please ensure we have the correct phone number and email address on file so that you can receive reservation reminders.

If we're closed, you can still notify us of your intent to cancel or modify your reservation and avoid last minute cancellation fees managing your reservations using your online account. You will receive confirmation of any change made. Technical difficulties? Shoot us an email at hello@prmpbeautystudio.com.

PROVIDER REQUESTS

While we try to accommodate all service provider requests, there are instances where we cannot guarantee you will be paired with a particular provider. We will give as much notice as possible if the provider requested becomes unavailable. Should you decide not to move forward with your reservation, 24 hours’ notice is required in accordance with our cancellation policy.

In instances where notice cannot be provided, we will provide another service provider to accommodate you.

GIFT CERTIFICATES & REFERRAL CREDITS

Gift certificate balances not redeemed in whole or in part will expire 5 years after purchase.

Referral credits not redeemed in whole or in part will expire one year after of receipt. Referral credits cannot be redeemed for retail and can only be used toward the balance of a service. Referral credits are not transferrable.

RATES

We periodically update our services. Although we make every effort to keep our website and service menu updated, please note that rates and services are subject to change at any time.

STUDIO ETIQUETTE: GUESTS, CHILDREN & CELL PHONES

GUESTS

In order to maintain a relaxing environment for our guests, our studio suites/service areas are reserved for only those guests being serviced.  Those not receiving service are not permitted beyond the lobby area.

NO CHILDREN

PRMP is a kid-free studio. In order to provide a safe, relaxing and care free experience, children are not permitted in the studio. Guests arriving with young children under 12 years will be asked to reschedule and will be subject to our cancellation policy.

CELL PHONES

Please be considerate of others by silencing your cell phone during your service and exercising your phone’s texting capabilities. Phone calls may be taken outside.

REFUNDS

  1. We do not offer refunds on services rendered. We do our best to manage expectations prior to rendering services. However, if you find issue with the results of your service, please let us know and give us the opportunity to remedy the situation at that time.

  2. We offer a wide range of products. As many of these items are used for personal hygiene and/or are curated by small businesses we do not offer refunds or exchanges.

  3. No refunds are given for gift card orders.

  4. Gift card orders are not exchangeable.

 

Policy Update 7/2022